We hope you love your Spared piece as much as we have loved making it. Every piece is handcrafted and one of a kind, so variations in colour, texture and finish are all part of its individual character.

Delivery

We currently ship within the UK. All orders are sent using a tracked and signed for delivery service, with shipping calculated at checkout.

We take great care when packing every piece to make sure it reaches you safely.

For international enquiries, please drop us a line at hello@spared.eco. While we do not currently offer international shipping through our website, we are happy to have a conversation about whether we can arrange delivery to you.

Returns & Refunds

If you purchase one of our existing pieces online and change your mind, please email us at hello@spared.ecowithin 14 days of receiving your order to let us know you would like to return it.

Once you have let us know, your piece must be returned within 14 days. It should be unused, undamaged and carefully packaged, using the original packaging wherever possible.

Return shipping is at your own cost. As our pieces are unique and often fragile, we strongly recommend that returns are carefully packaged and sent using a tracked and fully insured delivery service.

Once your piece has arrived safely back with us, we will refund the purchase price and your original delivery charge to your original payment method. We may make a deduction if the piece has been handled in a way that has reduced its value.

Custom Made & Commissioned Pieces

Pieces that are custom made, personalised or commissioned specifically for you cannot be returned simply because you have changed your mind.

If your piece arrives damaged, faulty or is not as described, please contact us at hello@spared.eco and we will work with you to put things right.

Damaged Items

We carefully inspect and package every piece before it leaves our studio.

If your order has been damaged in transit, please contact us as soon as possible at hello@spared.eco with your order details and photographs of both the item and its packaging.

Where possible, we ask that transit damage is reported within seven days of delivery. This helps us deal with the courier quickly but does not affect your statutory rights.

A Note About Our Materials

Our pieces celebrate the materials they are made from rather than trying to disguise them.

Because we work with waste, repurposed materials and handcrafted processes, you should expect natural variations in colour, texture and finish. You may see small marks, pits, irregularities, exposed fragments or other characteristics within the material.

We see these as part of the story of the piece and part of what makes each one unique. They are not necessarily faults or defects.

We photograph and describe our pieces as accurately as possible so you can see the individual character of the piece you are buying.

Nothing in this policy affects your statutory rights.

If you have any questions about delivery or returns, please contact us at hello@spared.eco.